Police are on scene at a DIY shop in a retail park.
Multiple officers have been seen at B&Q, in Fossetts Way, but the force have said they are unable to disclose the nature of the incident at this time.
Reports that two children had gone missing at the shop were originally dismissed by the press office who then said they would release more details about the incident at a later time.
A spokesman has now confirmed: "We were called to B&Q, Fossetts Way, Southend, with concerns for the welfare of two children.
"It was quickly established that the children were safe.
"No offences took place."
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